Frequently Asked Questions

All product distributed by Oliver Peoples, Inc. is warranted for twoyears from the date of purchase against manufacturing defects. If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment. Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.

If you are unable to visit your retailer and need to make a warranty claim, please visit this link.

Search for a store near you by visitingour STORE LOCATOR PAGE.

Yes. Simply CREATE ACCOUNT and opt-in for our newsletter and you will be the first to know! CREATE ACCOUNT NOW.

Creating an account offers you faster checkout, as you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. GO HERE FOR MORE INFORMATION.

Selection on our website will vary from Oliver Peoples boutiques or authorized accounts depending on demand. Styles available but not on the website can be purchased by request via a boutique or authorized retailer. To find a retail store in your area, please visit the STORE LOCATOR PAGE.

Without proof of purchase, we cannot guarantee the authenticity of frames purchased from independent sellers or previous owners.

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, CLICK HERE.

Due to variations of computer monitors, the colors on your computer screen may appear different than the actual product. In addition, frames are created from layers of custom acetate that results in unique and individual patterns distinctive to each finished product, which may not look identical to the frame pictured online. To learn more about how the frames are made, CLICK HERE.

If your product needs repair, we recommend visiting the retailer who sold it to you. Your retailer will assess the problem and propose the best solution.

If you are unable to visit your retailer and need to arrange a repair, please visit THIS LINK.

We are not able to customize or fill prescription lenses through the website, but any OLIVER PEOPLES BOUTIQUE or AUTHORIZED WORKING OPTICIAN can assist with prescription lenses and/or changing the lens color of a sunglass.

All of our eyewear (optical and sun) is crafted specifically to support even the strongest prescriptions, but we do not offer this service through the website, as we believe that the only way to ensure the best and most correct lens is made is in person, by an optician.To do this, please visit any of our OLIVER PEOPLES BOUTIQUES or search for an authorized WORKING OPTICIAN.

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.

Shipping is always offered complimentary. Product is generally received 4 days from purchase date. Please note that delivery days are business days and we do not offer Saturday or holiday delivery services.

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

Currently, we ship to US, Canada, Italy, UK, France, Germany and Spain.

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

No. Only a packing list without prices will be included in the shipment.

No. Your credit card will be charged upon shipment of the order, usually 1-2 days after the order creation.

Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. CLICK HERE to create an account now.

Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

To cancel an order you recently submitted, please contact our Customer Service and we will do our best to stop your order from processing and shipping. If for any reason you would like to change your order, please contact customer service as soon as possible by email or phone. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

We accept Visa, MasterCard, American Express and PayPal.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

If you made your purchase online, please review the requirements and process HERE.

If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment.

If you are unable to visit your retailer and need to make a warranty claim, please visit this link.

Shipping instructions will be emailed upon submitting the return authorization request.

Pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost.